Data Controller & Operator:
Matthew King
Trading as Travel Desk
London, United Kingdom
Support: support@traveldeskshop.com
1. Overview
This policy explains how Travel Desk collects, uses and shares personal data. Travel Desk is intended for business users (travel agents).
2. Data we collect
- Account data: name, email, country, franchise (optional), plan selection.
- Billing data: processed by Stripe (we store limited billing ledger metadata).
- Usage data: log data, automation events, and support requests.
- Content inputs you provide to generate posts, scripts, itineraries, etc.
3. How we use data
- Provide and operate the Service.
- Billing, account management and customer support.
- Security, fraud prevention, and audit logging.
- Product improvement and analytics (aggregated where possible).
- Service communications, including upgrade reminders (opt-out where required).
4. Sharing
- Stripe for payments and invoices.
- Make for automations and social publishing workflows.
- OpenAI for AI-generated content (inputs may be processed to generate outputs).
- Social platforms you connect for publishing.
- Legal or compliance disclosures where required.
5. Legal basis (UK GDPR)
We process data based on contract performance, legitimate interests, and where applicable, consent (e.g., cookies or marketing preferences).
6. Data retention
We retain data for as long as your account is active and as necessary for legal, tax, and operational purposes. You may request deletion as described below.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data. Use the Data Deletion page or contact support.
8. Security
We use access controls, encryption in transit, and operational safeguards. No system is 100% secure; you must use strong passwords and keep credentials safe.
9. International transfers
Some providers may process data outside the UK. Where required, we rely on appropriate safeguards.