Cancellation, Subscription and Returns Policy
1. Trial
No card is required at account registration. The trial does not silently convert into a paid subscription: you must actively complete a paid checkout to continue on a paid plan. Paid checkout remains disabled during the pre-trading phase until the remaining UK commercial launch gates are complete; the business/service address gate is now satisfied.
2. Subscription cancellation
Use the subscription-management controls available from the signed-in billing area to cancel future renewal. Unless the checkout or mandatory law says otherwise, cancellation normally prevents the next renewal while paid access continues through the period already paid for.
3. Refunds
Refunds are assessed under the contract, the circumstances of the payment and any mandatory rights that apply. Travel Desk does not rely on a blanket "no refunds" statement to remove rights that cannot legally be excluded. Billing errors, duplicate payments or service issues should be raised through support.
4. Agent Shop merchandise
Agent Shop ordering is currently held behind a Preview/legal activation gate and physical delivery is restricted to UK addresses for the initial commercial launch. If live merchandise ordering is enabled, cancellation/return information applicable to that exact product must be shown before purchase.
If a buyer qualifies as a consumer and a statutory distance-selling cancellation right would otherwise apply, that ordinary change-of-mind right may not apply to goods made to the buyer's specification or clearly personalised. This does not remove statutory remedies for faulty, damaged, misdescribed or otherwise non-conforming goods.
5. Order problems
Use the Agent Shop after-sales review route for a paid/reward order. Submitting a review does not itself cancel supplier production or issue an automatic refund; Travel Desk reviews the request against the order state, supplier position and applicable rights.
6. Digital Agent Club purchases
Where an agent-only digital product such as an eSIM is later enabled, the current Agent Shop Terms and cancellation information must be accepted before order creation. Any digital-content/service cancellation rule that applies must be stated before checkout; Travel Desk does not assume that the personalised-goods exception for physical products applies to digital products.
7. Contact
Support: support@traveldeskshop.com. Business/service address: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Formal data-protection complaints should use the data protection complaint route.