Terms and Conditions
1. The operator and contract
Travel Desk is operated by Matthew King trading as Travel Desk, a UK sole trader. Business/service address: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom. Contact: support@traveldeskshop.com.
These Terms govern the Travel Desk website, account, trial, subscription and enabled business tools. The Privacy Policy, Cancellation Policy and, where you supply client personal data for processing on your instructions, the Data Processing Terms form part of the contractual framework.
2. Eligibility and account security
- You must be at least 18 and have authority to enter the agreement for yourself or the business you represent.
- You must provide accurate information and keep credentials secure.
- You are responsible for authorised activity under your account and should report suspected compromise promptly.
3. Trial, plans and billing
- The current registration flow provides a seven-day trial without taking card details at registration.
- Paid access begins only when you deliberately start and complete the relevant subscription checkout. During the pre-trading launch phase, the business/service address is now owner-verified and published. Paid checkout remains server-side blocked until the fresh ICO fee assessment for the live-trading position is complete and explicit owner UK commercial activation is recorded.
- Plan features and the price payable are those presented at the point of purchase or change. Public pricing may be changed prospectively with appropriate notice.
- Stripe is the payment provider. Travel Desk records payment/subscription identifiers and status needed to administer the account but does not require full card details to be entered into Travel Desk's own checkout form.
4. Cancellation and renewal
You can use the available subscription-management route to cancel future renewal. The effect and timing of cancellation, refunds and any rights that apply are described in the Cancellation Policy and information shown at the relevant checkout. A blanket "no refund" term does not override mandatory statutory rights.
5. Acceptable business use
You must not use Travel Desk unlawfully, attempt unauthorised access, interfere with service security, misuse connected-platform credentials, upload content you do not have permission to use, or use the service to mislead consumers. You remain responsible for checking the accuracy, legality and suitability of material you approve or send to clients.
6. AI and generated outputs
AI-generated content can contain errors, omissions or inappropriate suggestions. Generated outputs are drafts/tools, not legal, financial, medical or regulated travel advice. You must review outputs before relying on, publishing or sending them. You are responsible for having an appropriate lawful basis and authority for personal information you put into an AI-enabled feature.
7. Connected platforms and suppliers
Features may integrate with services such as Stripe, OpenAI, Postmark, Facebook, Instagram, TikTok, Make.com and, if Agent Club commerce is activated, selected fulfilment/connectivity providers. Provider presence in the codebase or provider register does not mean that every provider, transfer route or commercial feature has been approved for live use. Their availability, policies and own terms may affect the feature. Travel Desk does not obtain rights to act outside the permissions you grant.
8. Agent Club, partner offers and advertising disclosure
Agent Club is intended to provide agent-first benefits rather than replace travel products on which an agent may earn host/supplier commission. Partner or affiliate offers with a commercial relationship must be clearly identified as advertising/affiliate content where required. Travel Desk does not guarantee that a listed third-party offer will remain available.
9. Agent Shop
The Agent Shop is currently capable of operating in a Preview state. Browsing is not an offer to supply where ordering is disabled. Live ordering must remain blocked until Travel Desk has completed the owner legal-activation checklist, completed the fresh ICO fee assessment required for the live-trading position, deliberately approved UK commercial activation and separately approved Agent Shop live legal activation. The verified business/service address is already configured and published.
When personalised merchandise is eventually enabled, the pre-contract information shown before order/checkout must identify the seller, the total price and delivery charge, key fulfilment information and applicable cancellation/return terms. Agent Shop physical delivery is restricted to United Kingdom addresses during the UK launch. Digital Agent Club purchases use the same legal acceptance and paid-checkout gate before an order can proceed. A personalised/custom-made product may fall within a change-of-mind cancellation exception, but that does not remove rights relating to goods that are faulty, damaged, not as described or otherwise protected by law.
10. Intellectual property
Travel Desk and its software, branding and platform materials are protected by intellectual-property rights. You retain rights in content you lawfully provide. You grant Travel Desk the limited rights needed to host, process, transform and transmit that content to provide the requested service and connected features.
11. Confidentiality and client data
Business and client information should be treated as confidential where its nature requires. Where Travel Desk acts as processor for client personal data, the Data Processing Terms apply. Travel Desk is not intended as a repository for unnecessary special-category health or disability information; data minimisation applies. Do not use the service as a repository for information that the enabled feature does not need.
12. Service availability and changes
Travel Desk may maintain, improve, suspend or retire features for security, provider-policy, legal or operational reasons. Material changes affecting paid functionality will be handled reasonably and with appropriate notice where practicable. No uptime certification or external assurance standard is promised unless Travel Desk expressly provides a current independent report.
13. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory statutory rights. Subject to those exclusions, for business users Travel Desk's aggregate contractual liability arising from the service will not exceed the fees paid by that customer to Travel Desk in the 12 months preceding the event giving rise to the claim. Neither party is liable for indirect or consequential loss to the extent such exclusion is lawful. This section does not remove remedies that cannot legally be limited.
14. Suspension and termination
Travel Desk may suspend access where reasonably necessary for security, abuse, non-payment, legal requirements or serious breach. You may stop using the service and cancel future renewal using the available account/billing controls. Data handling after termination is governed by the Privacy Policy, Data Processing Terms and retention obligations.
15. Launch jurisdiction
Travel Desk's initial commercial launch is limited to the United Kingdom. A person may be able to view public material from elsewhere, but that does not mean Travel Desk has activated paid services or consumer commerce for that jurisdiction. EU/EEA, US, Canada, Australia, New Zealand, Singapore, Brazil, India and other non-UK commercial launches require a separate owner legal/regulatory review and explicit activation.
16. Governing law and disputes
For business users, these Terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, subject to any mandatory rule that gives a person a right to bring proceedings elsewhere. Before litigation, both parties should try to resolve the issue through the existing support/complaint process where appropriate.
17. Changes and acceptance evidence
New registrations must explicitly confirm acceptance of the current Terms and acknowledgement of the current Privacy Policy. Travel Desk records the applicable document versions in the existing audit trail. Material contractual changes may require renewed notice or acceptance rather than being applied retrospectively without a lawful basis.