Make a data rights request
You do not need to quote legislation. Please give enough information to identify the account/data and explain what you want us to do. Do not send passwords, full payment-card details or unnecessary identity documents.
Identity and timing
We may ask for proportionate information to verify identity or authority where necessary. Travel Desk will respond without undue delay and ordinarily within one month of receiving a valid request, subject to any lawful extension or exception. If more information is needed to identify the data/request, the response period may depend on the applicable legal rules.
Deletion and retention
See rights and deletion guidance for information about records that may need to be retained under another lawful basis or legal obligation and how encrypted backups are handled.
Complaint
If you are unhappy with the handling of your request, use the data protection complaint route.
